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Shipping Policy
1. Processing Time
All orders are processed within 48-72 hours. You will receive a confirmation email with tracking information once your order has been dispatched.
2. Free Shipping
We offer free shipping on all bundle orders worldwide. Orders of single items may incur a standard shipping fee depending on your location.
3. Shipping Methods
We use reliable courier services to ensure your order arrives safely. Once dispatched, delivery typically takes 6-12 business days worldwide.
4. Lost or Damaged Packages
If your package arrives damaged or shows signs of tampering, please contact us immediately using the contact form on the website. We will ask to verify damage with photos and will investigate and replace your order if necessary.
If a package is marked as delivered but not received, please allow 7 business days before contacting us, as it may have been delivered to a neighbor or family member.
5. International Orders
International customers are responsible for any applicable import duties, taxes, or customs fees. These are calculated by the customs authority in your country and are not included in the purchase price.
6. Order Tracking
You can track your order using the tracking number provided in your shipping confirmation email. Most couriers offer real-time tracking updates.
7. Contact Us
For any shipping inquiries, please contact us by submitting a contact form on our website.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible sicarios that may accrue, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much much more.